Last Updated: 11/26/2025

Welcome to 24/7 Electrical Ltd. These Terms & Conditions outline the rules, obligations, and legal responsibilities when using our website, contacting us, or hiring our electrical services across Croydon, Edenbridge, Kent, Surrey, Sussex, South London, and surrounding areas.

By accessing our website, requesting a quote, or booking electrical services with us, you agree to these Terms & Conditions.
If you do not agree, please discontinue use immediately.

1. About Us

Business Name: 24/7 Electrical Ltd
Address: 51 High St, Edenbridge TN8 5AL, United Kingdom
Phone: 07557781201
Website: www.24-7electrician.co.uk

We provide domestic and commercial electrical services including emergency callouts, rewires, EICR certification, EV charger installation, consumer unit upgrades, lighting installation, and general electrical repairs.

2. Service Availability

We operate 24 hours a day, 7 days a week, offering emergency and scheduled electrical services.

Service response times may vary depending on:

location

technician availability

job urgency

traffic/weather conditions

We reserve the right to refuse work that is unsafe, unlawful, or outside our service scope.

3. Quotes & Pricing

3.1 Free Quotes

We offer fast, free, no-obligation quotes. A quote is only valid once provided in writing.

3.2 Price Accuracy

All quotes are based on the information you provide.
If additional issues are discovered during the job, pricing may change — but you will always be informed before any extra work is carried out.

3.3 Emergency Callout Rates

Emergency callouts may carry different pricing based on time of day or severity.
You will be notified of callout rates prior to dispatch.

4. Booking & Cancellation Policy

4.1 Booking Confirmation

A booking is only confirmed once:

you accept the quote

a time slot is scheduled

any required deposit is paid

4.2 Cancellations

You may cancel up to 24 hours before your appointment without charges.
Cancellations within 24 hours may incur a fee to cover travel and scheduling costs.

4.3 Missed Appointments

If our technician attends your property and cannot gain access, a callout fee may apply.

5. Customer Responsibilities

To ensure safe, efficient work, customers must:

Provide accurate information about the electrical issue

Grant safe access to the property

Remove obstacles around work areas

Ensure pets/children are kept clear of tools and equipment

Notify us of any hazards (asbestos, structural issues, etc.)

Failure to provide a safe working environment may result in cancellation or added fees.

6. Warranty & Workmanship Guarantee

We guarantee all workmanship for 12 months unless otherwise stated.
This warranty does not cover:

customer misuse

modifications by third parties

pre-existing faults

damage caused by weather, pests, or external forces

Parts and products carry the manufacturer’s warranty where applicable.

7. Liability

24/7 Electrical Ltd is not liable for:

losses due to service delays

power outages caused by external providers

pre-existing electrical faults

damages caused by improper maintenance or client negligence

Our liability is limited to the cost of the service provided.

8. Website Use

By using our website, you agree not to:

copy or reproduce website content without permission

upload harmful code, spam, or malicious scripts

use our content for illegal or misleading purposes

All content, including logos, text, and images, is owned by 24/7 Electrical Ltd.

9. Payments

We accept:

Bank transfer

Debit/Credit card

Cash

Wise payments

Payments must be made immediately upon job completion unless otherwise agreed.

Late payments may incur additional charges.

10. Data & Privacy

By submitting your phone number or email, you consent to being contacted about:

quotes

bookings

job updates

promotions

We do not sell or share your data.
See our full Privacy Policy for more details.

11. Complaints Procedure

If you have a complaint, contact us at:

Phone: 07557781201
We aim to respond within 48 hours and resolve issues promptly and fairly.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.

13. Contact Us

For questions about these Terms & Conditions, reach out to:

24/7 Electrical Ltd
51 High St, Edenbridge TN8 5AL
Phone: 07557781201
Website: www.24-7electrician.co.uk