Last Updated: 11/26/2025

At 24/7 Electrical, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact our team, or use our services. By accessing our website or submitting your details, you agree to the terms outlined in this policy.

1. Who We Are

24/7 Electrical Ltd
51 High St, Edenbridge, TN8 5AL
Phone: 07557781201
Website: www.24-7electrician.co.uk

We provide residential and commercial electrical services throughout Croydon, Edenbridge, Surrey, Sussex, Kent, and South London.

2. Information We Collect

We only collect information necessary to provide you with electrical services, respond to enquiries, and improve our customer experience.

Information you may provide:

Full name

Email address

Phone number

Service address

Details about your electrical issue

Messages sent through our contact forms or social media

Automatically collected data:

IP address

Device type

Browser type

Pages visited on our website

Time spent on each page

Cookies (for analytics & website performance)

We do not collect sensitive personal data unless required for safety or compliance (e.g., access instructions or landlord details for EICR work).

3. How We Use Your Information

We use your data to:

Respond to enquiries and provide quotes

Schedule appointments and deliver electrical services

Send updates about your job or service request

Improve website performance and user experience

Maintain safety, compliance, and legal documentation (e.g., EICRs)

Prevent fraud or abuse of our website or systems

We never sell your personal information to third parties.

4. Legal Basis for Processing Data

We process your information under the following legal bases:

Contract: To provide electrical services you request

Consent: When you submit forms or agree to marketing

Legitimate Interest: Improving our website & communication

Legal Obligation: Electrical certification and safety records

5. Sharing Your Information

We only share your data when necessary, such as:

With qualified electricians carrying out your service

With third-party tools for booking, messaging, or payments (secure and GDPR-compliant)

When required by law (e.g., insurance, safety audits, or local authorities)

We never share your information for advertising without your explicit consent.

6. How We Protect Your Data

We use multiple safeguards to keep your data secure:

Encrypted communication (SSL/HTTPS)

Secure internal storage

Restricted access to authorised staff only

Regular updates and security monitoring

7. How Long We Keep Your Information

We retain data only as long as necessary to deliver services, meet legal requirements, or maintain service records.

Typical retention periods:

General enquiries: 12 months

Customer records: 5–7 years

Certification & compliance documents: Up to 7 years

8. Your Rights (GDPR-Compliant)

You have the right to:

Access your data

Correct inaccurate information

Request deletion of your data

Withdraw consent at any time

Restrict or object to processing

Request a copy of your data (data portability)

To exercise these rights, contact us at:
[email protected]

9. Cookies & Tracking

Our website uses cookies to:

Analyse traffic

Improve performance

Enhance user experience

You may disable cookies through your browser settings, but some website features may not function correctly.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy when necessary. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to manage your personal data, you can contact us:

24/7 Electrical Ltd
Phone: 07557781201
Website: www.24-7electrician.co.uk
Email: [email protected]